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The Mediating and Moderating Effect of Professional Self-concept in Relationship between Emotional Labor and Burnout of Organ

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KMID : 0388320120190020158
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À¯Çý¼÷ ( You Hye-Sook ) - È£³²´ëÇб³ °£È£Çаú

Abstract

To determine the mediating as well as moderating effect on both the emotional labor and burnout of professional self-concept perspective organ transplantation coordinators (OTC)".

Method: A self-report questionnaire was collected from 86 OTCs nationwide. The data were analyzed using t-test, ANOVA, Scheffe¡¯ test, Pearson" Correlation Coefficients, AMOS 20.0, and multiple regression.

Results: For effects of professional self-concept on emotional labor and burnout, higher emotional labor was related to higher burnout. When professional self-concept was mediated, emotional labor had a greater effect on burnout however, a partial mediating effect was detected. From the regression analysis with the independent variables of emotional labor (A) and professional self-concept (B), adding relation of both variables (A¡¿B) increased the explained variance to 56.3% (p<.05). It was confirmed that professional self-concept had a moderating effect on emotional labor and burnout.

Conclusion: The results of this study indicate that, when professional self-concept was mediated emotional labor of an OTC decreased, and burnout decreased when professional self-concept was high. Also, by controlling professional self-concept, emotional labor and burnout decreased. Therefore, it¡¯s necessary to map out the environment and develop strategies to reduce emotional labor and burnout in organ transplantation coordinators.
KeyWords
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Organ Transplantation, Emotions, Burnout, Professional Self-concept
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ÇмúÁøÈïÀç´Ü(KCI) KoreaMed